Permit Pal Support
Help for teens and parents using Permit Pal.
Contact us
Email support@punchlee.com and tell us what happened. We usually reply within two business days.
Common questions
How do I connect a teen and a parent?
The parent creates a family in the app and gets a six character family code. The teen types that code during setup, or later in Me.
Why is a drive "Waiting"?
A drive only counts toward the hours once a parent taps OK on it. After that it is locked and cannot be changed.
How do I delete my account?
Open the Me tab and tap Delete my account. This erases your profile, drives and quiz progress. You can also email us and we will do it for you. Full steps.
Are the hours and rules exactly right for my state?
We try to keep them current, but rules change. Always confirm the requirements with your state's DMV before you rely on them.
Is this legal advice?
No. Permit Pal is for practice and record keeping only. Traffic laws differ by state and change over time, so always follow your state's official driver manual and your DMV. Hours rules shown in the app come from public state information and may be out of date, so confirm them with your DMV. See our Terms of Use.
Are the practice questions the real test?
No. They are original questions written for Permit Pal. They are not the official test and Permit Pal is not connected to any DMV or government agency.